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Shipping Policy

Free Shipping Policy

Know Your Body Best will honour Free Shipping (on orders over $250.00) in many locations across Canada up to 10% of the order value.

If your shipping cost exceeds 10% of the order value a customer service representative will contact you to confirm the shipping cost prior to shipment. Remote locations and selected postal codes are not included in this offer.

FLAT RATE SHIPPING

Local $9.99 on small parcels
Flat Rate Shipping $14.95 on orders under $250.00 in Ontario and parts of Canada*

*Free Shipping and Flat Rate offers do not extend to orders that are already discounted. Treatment Tables, Equipment Sales, Skid Sales, or School Shipments where special pricing has been previously arranged are not included in these offers.

We ship across Canada

Canada is a huge country and not all regions can be accommodated in our offers. Flat Rate and Free Shipping offers may not extend to the Northwest Territories, Nunavut, Yukon, Newfoundland, Nova Scotia, and selected postal codes in B.C. If you are located in one of these regions, we will contact you with a shipping quote upon receiving your order.

If your order is “Heavy”,  “Oversized” or, you are shipping to a remote location, Body Best will credit up to 10% of your order value (before taxes) towards your shipping cost. We will call you with your adjusted discounted shipping rate. 

Know Your Body Best reserves the right to hold orders up to 5 business days to complete your order before shipping.

Our Shipment Team

Albert

Warehouse Manager

Beverly

Customer Service

Ana

Order Processing and Customer Service

Gina

Office Manager

Additional Shipping Information

As soon as your order is ready to ship, we email you a copy of your invoice with the tracking number and carrier clearly stated.  Track your order sent by 

Please remember to look in your spam or junk files just in case.

  • Toronto GTA: 1 to 2 days
  • Ontario: 2 to 5 business days
  • Quebec: 3 to 6 business days
  • Prairies: 4 to 7 business days
  • Atlantic Provinces: 7 to 10 business days
  • British Columbia: 6 to 10 business days
  • The North: 10 plus business days

Please note: COVID and Holidays may extend Courier shipping dates.

  • Please allow 1 – 2 business days for processing your order  
  • Once your order is ready for pick up, we will send you a confirmation email.
  • Please wait for your confirmation email before arriving. Check your Spam folder please.
  • Orders are packed in sequence unless requested. 
  • Our warehouse is open for pick up between 9-5, Monday through Saturday.
  • Orders not picked up after 30 business days will be returned to inventory.

If you choose to shop in person, wearing a mask is optional at this time. Please sanitize and practice social distancing whenever possible.

You will be asked to sign in every time you shop in person.

We reserve the right to limit the number of visitors to our building.

Please call 416-367-3744 before you arrive and our team will have your parcel ready at the door and attend to you.

  • Please check your order carefully before you leave.


If you are in the GTA, and your table can be lifted by one or two persons,  we (Body Best) can often deliver your order or table(s) ourselves for a nominal fee. If your table is heavy,  or outside of the GTA, then the following delivery options are available. We are pleased to arrange shipping with a reputable courier service or you can arrange shipment yourself.

Furniture Delivery Companies offer three services

1. Curb-side Truck Delivery

  • Covers the cost of the transportation and truck lift gate
 service.
  • The truck driver will bring the table to your address, pull the truck up to the front of your house or place of business, lower the lift and unload the treatment table in its original crate, from the truck to street level or your driveway. Additional costs apply if you require white glove service and package(s) placed inside the property. Please contact us for a quote.

2. Inside Truck Delivery


  • Covers the cost of the transportation and truck lift gate
. Additonally, the driver will unload the treatment table inside the main door of the building in its original crate. Door opening must accomodate the width of the crate. Stairs and crate removal are not accomodated with this service.

3. White Glove Service

  • 
BodyBest, or a selected delivery service will provide inside delivery to your specified location. 
2 to 4 persons will attend, depending on the equipment selected
. 
  • Your table(s) will be uncrated and put in place. We will remove and dispose of all crating materials and packaging.
  • 
Details regarding hallway dimensions, doorways and staircases and photos are required to provide this custom quote.

Include, but are not limited to 

  • Massage tables, Treatment Tables
  • Epsom salts, 50 lb bags
  • Stone sets, 
  • Lotion case quantities over 30 kilos,
  • 5 gallon Pails, 
  • Skid quantities 
  • Heavy item combination orders.
  • Items that exceedd carrier service weight & dimensional allowance*

Please note: This designation may vary from carrier to carrier based on city, area code and seasonal rates.

To receive a shipping quote for Oversized or heavy Items. Call us Toll-Free 1-800-881-1681 or email info@bodybest.com    

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