Return Policy
Body Best has a 100% Customer Satisfaction Goal. We strive to ensure all shipments are sent to you in perfect condition. From time to time this goal is not met. If there is any issue with your order, kindly give us the opportunity to resolve it.
Call 1-800-881-1681 or email orders@bodybest.com
Non-Returnables
Please note products that are perishable, subject to temperature, storage conditions and or are sanitary items, are non-returnable, non-exchangeable, and non-refundable. No exceptions.
- liquids, lotions, gels, oils, and creams
- opened boxes of gloves
- opened boxes of masks
- face shields
- opened pillows
- PPE (personal protective equipment) or related items
alcohol - essential oils
- disinfectants
- wipes
- TENS machines
- TENS replacement pads
- cupping sets
- spray products
- samples
- gift cards
- sale, final sale, or liquidation products
Damaged in Shipping
Regardless of where you live, if your order arrived damaged during the shipping process, please provide photos, so we can assess and rectify the situation ASAP!
You ordered the wrong item!
We all make mistakes. Products (other than non-returnables items listed above) can be returned within 14 days of receipt of shipment for full refund. Shipping charges not included. Products must be intact and in original package.
You just don’t want it! (subjective return)
All subjective returns can be returned unused within 14 days. Subjective returns (where there has been no mistake on the part of KYBB) may be assessed a 20% restocking fee, or a minimum of $15, whichever is greater.
Defective Products
Please contact us within 14 days of receipt of the product for replacement or full refund, whichever you would prefer.
Quality-Related Issues “Defective Manufacturers Goods”
Defective products will be exchanged/replaced immediately for the same product, or Know Your Body Best will help you make a claim to the manufacturer on your behalf.
Our in house and supplier retained samples will serve as the benchmark for quality-related issues. In other words, if the retained samples have no quality issues, no returns will be considered.
Know Your Body Best reserves the right to refuse any return if the product(s) has (have) been
- Removed from the original packaging.
- Appears to be soiled, worn or used in any way.
- Arrives in our office without a returned goods authorization number.
Restocking Fees
Know Your Body Best reserves the right to charge a restocking fee of not more than 20%.
Notes about Oils, Lotions, Gels
Transporters do not heat trucks during winter, nor refrigerate them in summer. This will not harm the integrity of the product. Simply leave the product at room temperature for 24 to 48 hours before opening.
Occasionally, stirring the product before use will be required to regain its consistency.
Body Best Description, Picking or Shipping Errors
If an error has been made by us. We sent you the wrong product, we forgot to send you something, or the product you received was not as described online, we will gladly pay for the re-shipment of your goods. Our liability is limited to your original cost of goods, or replacement of goods, as well as all shipping costs. You have 14 days to inform us of our mistake.
All errors, arising from misinformation entered online by you (wrong address, etc.) will be the sole responsibility of the customer and as a result, are accountable for return freight.
Please take care when entering your address online.
Refunds
Refunds or Credit Notes are made payable by the method of original purchase to you. However, if the original invoice payment was paid with cash, a Know Your Body Best a check will be forwarded. Credit notes are issued with your approval. Please allow up to 5 business days for your refund to be processed. Your refund may take up to 8-10 business days for your financial institution before a refund appears on your statement. Refunds will be processed Mondays to Fridays, 9 am to 4:00pm. We regret we are unable to process a refund on the weekends, in-house or online.
Refunds on Shipping Costs
We do not offer freight refunds for subjective returns.
Price Commitment
Body Best updates our website on a daily basis. Due to fluctuating currencies, our price commitment is limited to the date on which the order was placed. At all times, prices are effective on the date of your order.
