Frequently Asked Questions

Monday to Friday 9am to 5pm

For in-person warehouse shopping.

We also provide Scheduled appointments with a product specialist

We are closed on Statutory Holidays and some civic holidays throughout the year.

Please check with us directly on these "long weekends".

Our accounting office is open Monday to Friday 9am to 5pm.

Feel free to Contact Us by calling 416 367 3744 after hours or by emailing us at info@bodybest.com. Please include as many details as possible for we can answer you in a timely manner.

You may also contact us using Messager. We will get back to you ASAP during the next business day.

Generally, orders are shipped within 24 hours. 

We are usually able to ship the same business day for orders placed before 11am.

Please note, our warehouse is closed on Canadian Statutory Holidays. Shipping will happen the next business day. 

If your order may be delayed due to an out of stock item, we will contact you.

Please refer to the following estimated shipping delivery chart. 

• Ontario, Toronto: 1 to 2 business days
• Ontario, Sudbury: 2-4 business days
• Quebec, Montreal: - 2 to 4 business days
• New Brunswick: 3 to 5 business days
• Alberta: 3 to 5 business days
• British Columbia, Vancouver: 5 -7 business days
• British Columbia, Victoria: 6 -8 business days
• Newfoundland: 4-8 business days
• PEI: 4-8 business days
• Nova Scotia: 4-8 business days

An automatic order confirmation email is sent when you placed your order and again when your order has been shipped.

Shipping notifications include tracking details. 

Please check your Junk or Spam folders and check the email spelling on the order you placed before contacting us. 

If your order was placed by someone else for you, please ask them to check their email. 

Simply email us at orders@bodybest.com with the email address you would like us to use and we will resend your order details.

Yes, once you order is shipped, a tracking notification and tracking number will be automatically emailed to you. 

Please check your Junk or Spam folders if this email does not arrive to you in a timely manner. 

If you cannot find this email, please contact us directly at orders@bodybest.com

We are unable to add to or alter an online order where payment has been processed. 

Please feel free to place a second order. 

Include a note requesting us to ship the second order with the first order. 

Indicate your first order number. We will do our very best to ship the orders together.  

During peak seasons we will try, but cannot guarantee this.

If you ordered something you did not intend to, please contact our office directly as soon as possible so we can attend to the issue immediately.

Call 416-367-3744 or email orders@bodybest.com

• Using Shop Pay: If you utilise Shop Pay, please update your information through the Shop App. The app is primarily available on mobile devices via the App Store. Alternatively, you can log in on a desktop by visiting Shop Pay.
• Using the Website: If you do not use Shop Pay, you can update your address information directly in the backend of our website. Be sure to set your updated information as the default.
  

What is Shop Pay?

Shop Pay is an accelerated checkout option that enhances the shopping experience for customers on Shopify stores and the Shop App. It allows customers to securely save their email address, credit card, and shipping and billing information, streamlining the checkout process for faster and more convenient transactions.

To set up terms for your business, please contact accounts@bodybest.com or call Call 416-367-3744. You will be directed to a credit application.

Our online prices offer discounts for quantity purchases as well as free shipping over purchases over $250.00 to many locations in Canada. We offer specific MSRP professional pricing as regulated by the following suppliers.

• Cyroderm
• Medistik
• Motion Medicine

If you would like to receive these off-line pricing catalogues, please contact us directly info@bodybest.com

If you are looking for Skid pricing or pricing for a specific selection of goods please feel free to contact us.

Relevant Products which have DIN numbers can be found on the MSDS sheets. You will find the product MSDS sheet link at the bottom of each product description. 

Please refer the Government of Canada, Health Canada /Din Numbers

Yes, we work with a variety of leasing agents for clinic and spa equipment purchases.

Please contact vivian@bodybest.com for direct assistance and help with your project.

Return Goods Authorization Form

• If by chance your order arrived damaged in shipment, photos of your damaged product and in the original packaging will speed up this process.
• Please go to our Returns page and fill in our Return Goods Authorization Form
• Please use the file upload field to send a photo of your products in the damaged parcel for immediate reshipment consideration.
• You will receive your Return Goods Authorization Form number via email from orders@bodybest.com
• Please use the file upload field to send a photo of your products in the damaged parcel for immediate reshipment consideration.

If you have found that you ordered the wrong product and would like to return your item.

Please contact us Monday to Friday directly at 416-367-3744 or email orders@bodybest.com and you will be contacted the next business day to make arrangements. 

Read more about our return policy.

Yes, we do. Please see our Rewards Program for more details.