Privacy Policy

What Information do We Collect?

Consumer Information

We receive and may keep information voluntarily given to us when you decided to make a bodybest.com purchase. When you register on the Body Best web site, take part in a special promotion or when you provide any other information or unique preferences to better serve you.

This information may include:

• Your name, address and phone number
• Your date of birth
• Your e-mail address
• Proof of your identity
• Any other information that Know Your Body Best may voluntarily collect from you from time to time on its web site or through alternate means

This may also include information you provide us about other people. For example, you may provide us with some of the same information as above (name and address) for a merchandise gift recipient. When you provide us with personal information about the intended recipient of a shipment, we use that information for the purposes of processing the shipment and, in some cases, to communicate with the intended recipient to provide information pertaining to the status of the shipment. We rely on you to obtain the intended recipient’s consent to our use of the personal information for these limited purposes.

Your Credit Card Data

We use TD Merchant Services to process credit card data. When your credit card information is entered, it is kept temporarily and sent to TD Merchant Services for processing, which means that Know Your Body Best does not retain your credit card information after it has been entered. Any sensitive information being sent to and from our server is heavily guarded using the industry’s best practices, including meeting PCI Compliance.

Information from Other Sources

We may receive information about you from other sources such as updated address information. This information may help us to improve our ability to service your needs such as ensuring the accurate delivery of direct mail materials.

Use of Cookies and Other Technology

We want you to be aware that certain online tools exist to help us service and recognize you when you visit one of our web sites. For your convenience, to help us personalize your experience or better serve your needs, we may receive and store certain types of information when you visit one of our web sites. You may be familiar with the term “cookies.” These cookies may be placed on your computer when you click on an Concrete Beach e-mail, banner or on the site directly. We use this information to understand how users navigate to and around our web sites, view product pages, access content and make purchases.

Once information is received, how is it used and/or shared within Body Best?

Information we collect from you may be shared between all points of contact within Know Your Body Best. We use this information to offer you special offers, new products and services. In addition, Know Your Body Best may use such information to:

• Provide you with timely and reliable fulfillment of requests
• Do all things necessary to administer those services
• Deliver merchandise and services that you purchase online
• Register you on knowyourbodybest.com
• Facilitate payment for your purchases
• Confirm your orders and delivery information
• Respond to your customer service inquiries or requests
• Communicate offers, benefits and featured items to you
• Administer giveaways, contests, birthday programs and similar promotions
• Administer special customer recognition programs.
• Find and stock the products you want
• Customize your shopping experience and for other uses for which Know Your Body Best has obtained consent

Outside Know Your Body Best

Other companies perform on Know Your Body Best’s behalf and at Know Your Body Best’s request. We may share your information with selected vendors that perform services for Know Your Body Best or to others for other marketing purposes. To perform these services, these companies may, at times, utilize some of the information you have provided Know Your Body Best. This information is used for the purposes Know Your Body Best has requested such as maintaining our database, administering and monitoring e-mails, and contest administration. We may also share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when (1) permitted or required by law, or (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions, or (3) investigating fraud that has already taken place. In addition, Know Your Body Best reserves the right to disclose personal information to a third party if a law, regulation, search warrant, subpoena or court order legally requires or authorizes us to do so. In all cases, this information is not provided to these entities for purposes of marketing to a Know Your Body Best customer.

Retention of Personal Information

Know Your Body Best retains your personal information for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws. Your consent to such purposes(s) remains valid after any termination of our relationship with you.

Right To Transfer

Know Your Body Best also reserves the right to disclose and/or transfer personal information to a third party in the event of a proposed or actual purchase, sale (including, but not limited to, liquidation, realization, foreclosure or repossession), lease, merger, amalgamation or any other type of acquisition, disposal or financing of all or any portion of Know Your Body Best or of any of the business or assets or shares of Know Your Body Best or a division thereof in order for you to continue to receive the same products and services from the third party.

Miscellaneous

Our Commitment to Data Security

Know Your Body Best makes commercially reasonable efforts to ensure that personal information collected from you is protected against loss and unauthorized access. This protection applies in relation to information stored in both electronic and hard copy form. Know Your Body Best uses industry standard security techniques on our web sites to help protect against the loss, misuse or modification of information that you have provided. When you access your personal information or transmit personally identifiable data to us, that information is stored on servers that we have used commercially reasonable efforts to protect from unauthorized access or intrusion. While we implement the above security measures, you should be aware that 100% security is not possible.

What happens if I hit a link to another site from the Know Your Body Best site?

Our web sites may offer links to other sites. Other sites have their own terms of use and privacy and security policies. Know Your Body Best is not responsible for how such third parties collect, use or disclose your personal information. If you choose to visit one of these sites, you may want to review the policies that govern that particular site.

We may change or add to this privacy policy at any time without notice, so we encourage you to review it periodically. Know Your Body Best reserves the right to vary this policy province by province as required by law.